Principal Function岗位职能概述
提供专业、安全的维修服务以提高客户满意度并促进公司销售Provide professional and safe repair service to meet customer satisfaction and promote company sale

Principal Accountabilities职责描述
1. 提供及时专业化的现场维修服务达到客户满意. Provide customer with timely and professional field service to meet customer satisfaction
2. 遵守操作规程以达到安全、优质的客户服务.Follow standard operation procedures to supply safe and excellent customer service
3. 与客户积极交流解决客户存在的技术问题保持客户设备运行正常. Communicate actively on technical problems raised by customers to assure his machine’s normal operation
4. 提供故障分析报告等书面文件给主管审核备案或供索赔组索赔证据.Provide failure analysis report, etc. paperwork documentation in a complete and timely manner on a daily/job basis for supervisor’s audit record or as evidence for warranty team’s work
5. 根据故障情况查阅所需零件、提供订单给主管以达到正确及时订购零件. Search needing parts per failure description, provide parts order list to supervisor for timely and correct parts ordering.

Working Relationships 工作关系
Internal Relationship 公司内部关系:
零件柜台销售Parts Department: Counter
工具管理员Service Tools Keeper
External Relationship 公司外部关系:
客户Customer

Essential Criteria 基本素质
良好的客户沟通技巧Excellent communication skills with customers
有团队合作、吃苦耐劳精神With team work spirit, be able to work under hard environment and high pressure
能够主动自觉热情的工作Self-promoted and have passion for work
能够阅读英文维修资料Be able to understand English repair document

Preferred Criteria 优先条件
有维修CAT产品经验的优先CAT product repair experience is a plus.

Qualifications and Experiences 资格与经验
中专、技校以上学历机械或发动机类专业Technical school diploma or equivalent, major in machinery or engine.
有3年以上现场维修经验，能够独立分析故障并提供维修方案At least 3 years field service experience, can analyze failure and provide repair solution independently.