job_description_responsibilities:

1. Follows established ITSM and related support processes, works for services desk and provides daily IT support to users, both in office areas and on the shop floor.

2. Maintain a high degree of knowledge of almost consulting offerings and services, and use the knowledge for working with team to design viable solutions, particularly for large and complex customer requirements.

3. Installs personal computer hardware and software, and the technical problems identification and resolution, including off-shift and weekend support functions.

4. Evaluates, analyses, tests and provides recommendations to new computer products including hardware, software and new technology.



required_skills_qualifications:

1. Degree or equivalent in Computer Science or equivalent IT working experiences.

2. Good communication and listening skills, excellent phone manner.

3. Able to handle some challenging situations and have the ability to recognize when to escalate problems.



desired_skills_qualifications:

1. Be a team player, self motivated and highly accountable.

2. Excellent English skill both verbal and written.