JOB PURPOSE:
To perform a variety of quality duties related to the development and implementation of methods, procedures and equipment supporting the Caterpillar Quality Management System (CQMS). This role is fundamentally a reactive quality role responding to daily issues found in the manufacturing facility..


JOB DUTIES:
The position performs analytical process steps described in the Caterpillar Quality Management System and provides feedback to ensure continuous process improvement. Typical steps include collecting/analyzing quality data and investigating nonconformance to determine permanent resolution.

Executes global quality processes as defined in the Caterpillar QMS
Coordinate and conduct internal quality audits
Administer area metrics
Draft and submit local training and documentation as necessary
Support certification activities

Perform short-term Quality activities such as responding to requests for print interpretation, deviation requests, engineering changes, inspection methods, etc.

Coordinates various Quality training programs as well as the sample part program.

Identify, analyze, and resolve non conformance. Investigates problems on worked purchased finished, rough, and interplant material. Coordinates long-term investigation programs as required.

Investigates, develops and implements electronic clerical or data handling systems to increase the capability and efficiency of the division.

Generates periodic reports regarding the quality status of high dollar suppliers and any significant trends indicated by the data.

Provide technical expertise in the analysis, development and implementation of new and revised systems and instructional methods.

The position is a specialist within the group and provides interpretation and problem solving advice to others inside and outside of the department.

Typical internal customers include employees from two or more work groups in a Division. The positions primary customers are internal. Most of the problems faced by the position are similar to those faced before and follow a pattern. The incumbent resolves issues by selecting the best solution from a few choices. Impacts key quality goals including Customer Satisfaction, Continuous Improvement, Timeliness, Accuracy, Process Quality, Internal Quality Certification, ISO 9000 Certification The position monitors adherence to quality standards and develops action plans for addressing below standard performance.




BACKGROUND/EXPERIENCE:

The position requires knowledge of various engineering, manufacturing and/or maintenance standards and practices. Strong analytical skills are necessary. Personal computer skills and familiarity with various software. The position requires appropriate technical or university degree / Diploma, 2 to 4 years of job-related experience are typically required. Good human relations skills are required to develop a cooperative work relationship with others inside and outside the department.