1、负责指定区域客户，收集客户市场反应信息，品质信息、机器性能等方面，并了解市场其它厂家产品优质信息，定期将此信息反馈给生产工厂，适时改进，满足客户需求；
2、制作相应市场客户走访计划，解决相应故障信息，产品品牌推广，能适时支持产品销售；
3、客户满意度调查，收集市场配件信息，及时的向服务部提出相应的服务市场对应政策；
4、协助、支持代理商开展客户服务工作，并进行相应的市场指导，与代理店服务人员共同进行故障分析；
5、判断相应的故障报告、判定相应的索赔并翻译英文反馈生产工厂；
6、独立负责洋马服务部门培训工作，制作相应的培训计划并制作培训资料，目前培训主要分为以下几个方面，流程及相应的服务理念培训、初级的机器交机与定检保养培训、深层次的技术培训，如液压系统、发动机、电气等各分系统培训。

Responsible for the following items：
1.The Panel design of 1.8 tons crawler hydraulic excavator ;
2.The Frame design of 8 tons crawler hydraulic excavator ;
3.The hydraulic system design,belongs to the 8 tons excavator(Rexroth/HOSCO);
4.The hydraulic system design,belongs to the 6 tons excavator,Rexroth/Dongming hydraulic system,and the other native or foreign hydraulic system ,which is familiar to me;
5.The 20/23 tons crawler excavator Fuel System and Slewing Installation design;
6.ZE320E hydraulic system design ,
7.ZE420E hydraulic system design,the drawings are under way;
8.the hybrid excavator,Responsible for the control system;
9.The hydraulic system design,belongs to the 13(36) tons excavator,the drawings are under way;
10.Independently undertake the above projects .In addition to supporting the design drawings, but also bear the corresponding part of the procurement of spare parts, technical agreement and supply contract signed.